HR and Business Executives…

Do these things keep you up at night?

Are your customers dissatisfied and frustrated due to lack of basic communication skills?
Do you waste time and lose productivity due to ineffective email communications especially with multiple time zones?
Do you think there are way too many unproductive meetings and conference calls without a clear purpose and objectives?
Do your people lack interpersonal skills to work effectively with teams?
Are they insensitive to other cultures or have a sense of superiority or inferiority complex?
And do you just lack motivated, dedicated and loyal individuals and need more with rock solid character, commitment and integrity?

If you answered yes to even one of the above, the chances are you are losing valuable customers or even worse, losing your competitive edge.

Where is the problem?

Technical skills are not enough to compete and succeed especially in global business today.
More than 400,000 new engineers graduate in India every year. Only 8-10% is ready to join the job world. So, what do we have? A quality issue: A work force that is technically strong but lacking basic communication skills, cultural skills and business skills.
Many companies are waking up and frantically trying to build those soft skills internally as they know they can’t afford to ignore it any longer.

According to a recent survey by Mercer Asia Pacific, Over 64% of employers in Asia Pac are investing primarily on training and career development* More than 92% of these employers have been able to attract and retain the potential talent with this focus on training and development.

The question is not if but when will you start investing in developing these skills internally? What is your plan to maintain your competitive edge?

What is the answer?

Make your people FlatWorld Ready:

Make them good communicators so they can speak fearlessly and confidently with their clients, peers, superiors
Equip them with basic business skills like how to conduct effective con calls or run productive meetings
Train them in effective email communications so there is no time or productivity wasted
Make them culturally savvy so your global clients are delighted
Build interpersonal skills so they function effectively as a team internally
Develop global team skills so they transcend geographies to get things done effectively
And finally, help them embark on a life long journey of building impeccable character, commitment and integrity.

The results will speak for themselves: Delighted customers, productive, happy teams, and your competitive edge.

How can FlatWorld Institute help?

We transform raw talent into world class business professionals by

Developing the right combination of communication, business and global skills: The key is the right combination

Through a unique blended learning model including classroom training, e-learning, mentoring, real-life practice

That fosters continuous development and learning over a period of time.

How do we do it?

Through our unique learning framework that is built on the four pillars or 4 Cs of Flat World Skills: Communications, Competencies, Culture and Character

These four pillars are built on top of a solid foundation of how we deliver through a unique blended learning model that includes a classroom foundation program, online study and real world practice in addition to access to global business leaders for 1:1 coaching and mentoring.

Our Flat World Professional certifications at the end of the programs will be the true measure of development with clear measurements and achievements in each of the four areas: Communications, Competencies, Culture and Character making your people true global professionals.

Why FlatWorld Institute?

Because we can develop these skills both, effectively and affordably:

Our unique blended learning model makes learning very effective compared to 2 or 3 day death by power point training programs with no ongoing development plan
Our content is tested and proven as it is developed by real business people not just culture or language experts
All sessions are led by experienced US and India business practitioners who have been in the trenches and know how it works
There are Multiple interactions built in with native instructors for cultural sensitivity training
We include Practice sessions and activities based on real business examples
And finally, our Web based continuous learning model (Learning System Demo) that builds on the foundation program that makes it most effective. Learning at your desk while not spending time away in expensive classroom training for extended periods.

All of these combined make FWI most effective and affordable than any other training program to develop these flat world skills today.

Our Programs

B.S.M.A.R.T. - Building Skilled, Mature and Reliable Talent

Who Should Attend

IT, Marketing, HR, Service and Finance professionals who participate in cross functional meetings, global calls and management discussions
Professionals who require communications, business, culture and character development to advance their performance and career
Managers in leading industries who will serve as role models for their teams with their communications, competencies, culture and character

Program Value

Develop competent, dedicated and motivated professionals
Build world class professionals as role models
Increase retention and satisfaction

Course Duration: 8 weeks

B.P.O.T - Building Premier Outsourcing Talent

Who Should Attend

BPO professionals in call centers, HR, Legal and other industries
Who have regular interactions with global clients
Need basic English, Social and Cultural competencies to make a great impression

Program Value

Delight global clients with your communication, business and cultural competencies
Retain contracts and grow valuable clients
Increase employee satisfaction and retention